This changes the help you see, not your account role. Search looks through every guide.
Register the right account
Create one adult account, or start with a guardian when registering a child.
1Register
2Choose account
3Complete details
4Create account
5Check email
1
Choose who you are registering
On Who are you registering?, choose I am 18 or older for your own learning or I am registering a child for a guardian account. Under-18 learners need an adult to create or link their account.
On your computer: Click the appropriate card. Teachers can instead use Register primarily as a coach below the cards.
2
Enter your details and roles
Use an email you control. Complete the name, location, phone and birth-date fields requested by the form. Review Account roles; additional roles share the same sign-in. Academy administrator access requires approval.
On your computer: Work down the form, checking the required role and any additional roles you need.
3
Review passwords and agreements
Enter matching Password and Confirm password values, then read and complete the age and legal confirmations. Optional FIDE details can be left for later.
On your computer: Check the form for validation messages before submitting.
4
Create the account and check email
Choose Create adult student account or Create guardian account on the matching form. The coach form uses Create coach workspace. Continue with email verification using the address you entered.
On your computer: Click the create button once and wait for the result.
Opens a new tab so you can keep these instructions beside your work. Reading a guide does not create an account, enrol you or make a payment.
If something does not work
The email is already registered.
Use Sign in or the password recovery link for that account. Do not create another account to obtain a different role.
I need an academy administrator account.
Use Request academy-admin access on the account-choice page and complete the request. Approval and academy assignment are separate from ordinary registration.
Frequently asked questions
Which registration option should I choose?
Choose I am 18 or older for your own learning, I am registering a child for a guardian account, or Register primarily as a coach to start teaching. Request academy-admin access is a separate approval route.
I confirmed my email. What happens next?
Return to the verification page and choose I have confirmed my email if needed. Follow Continue to sign in when offered. Learners then complete any required activation and programme enrolment; coaches start in the Coach portal.
Is activation an extra fee on top of the first subscription?
No. Learning activation is the first monthly subscription, not a separate activation charge. Check the current price before confirming. If learning is already active, continue to enrolment instead of paying activation again.
Does a free account or subscription unlock paid lessons?
No. Content must be marked Free, individually purchased, or included in an authorised programme, class, coach, academy or platform grant. A subscription by itself does not unlock separately priced content.
Does adding wallet funds enrol me or activate learning?
No. A top-up adds funds to the wallet. Return to the activation or programme screen, check its current status and complete any remaining confirmation.
Does my wallet change when I switch roles?
Your account wallet follows you across your available roles. A child's account and any authorised funding choices are separate: check the learner and payer before confirming a transaction.
Why does a coach have a Student portal?
It is available for the coach's own learning. Teaching starts in the Coach portal. Use the avatar's My account views to open Student when wanted and switch back to Coach for teaching.
Can I register a child using my own Student view?
Use the Guardian view and My Children to create or manage the child. Your personal Student view belongs to you. The child participates using their own student credentials, subject to their consent and access requirements.
Why is a programme visible but its live class missing?
A public listing is not enrolment. Confirm the intended learner, cohort, enrolment status and schedule. Waiting-list or approval status is different from a confirmed place. Future linked classes appear when scheduled.
What should I do if a payment is pending?
Use Refresh on the payment status card and check your wallet or payment history. Keep the receipt/reference and avoid a second payment while the first outcome is unresolved. Contact support if the status remains unclear.
Why can a junior not join the affiliate programme?
Affiliate applications involve commercial commission and payout terms and are limited to adult accounts. A guardian can apply through their own adult account.
Still stuck? We can help.
Send the page name, what you tried, the visible error, your device and your account role. A screenshot helps; hide private details. Never send a password, payment PIN or verification code.
