This changes the help you see, not your account role. Search looks through every guide.
Join and take part in a live class
Find your enrolled class, check access and audio, and participate from desktop or phone.
1Student portal
2Live Classes
3My live classes
4Join
5Participate
6Replay when available
1
Use the learner's Student portal
The learner signs in and opens Live Classes, then My live classes. A guardian managing a child should ensure the child uses their own login for participation. Adults with multiple roles can select their own Student view from the avatar.
On your computer: Choose Live Classes in the top navigation or sidebar, then My live classes.
2
Check the session and join
Read the title, schedule and status, then choose Join. A scheduled or off-air class may be waiting for the coach. Read any access, payer or attendance-charge notice in the classroom before confirming a paid action.
On your computer: Click Join on the intended card and inspect the classroom notices.
3
Enable the audio you need
If sound is blocked, choose Resume audio. Grant microphone or camera permission only when using those features. Check the device's volume and selected input if you cannot hear or speak.
On your computer: Use the meeting controls near the board and allow the requested browser permission when needed.
4
Respond to the coach
Use Raise hand for a question and Lower hand when finished. Follow the shared board and respond to the question or puzzle currently shown; read the activity's submit or confirmation message.
On your computer: Use the activity and meeting panels beside or below the board.
5
Find a replay when available
After a completed class, open Replays in Live classes and choose Replay for an authorised session. Available timeline and media depend on what was captured for that class.
On your computer: Select Replays, open the session and use the replay controls.
Opens a new tab so you can keep these instructions beside your work. Reading a guide does not create an account, enrol you or make a payment.
If something does not work
The class is not in My live classes.
Check that you are in the correct learner account and enrolled cohort. A public class listing or wallet top-up alone does not confirm enrolment.
The coach appears off-air or the connection drops.
Check your internet connection and the displayed status. Allow the class page to reconnect; if it remains stuck, record the message before refreshing. Off-air may simply mean the coach has not started.
Frequently asked questions
Which registration option should I choose?
Choose I am 18 or older for your own learning, I am registering a child for a guardian account, or Register primarily as a coach to start teaching. Request academy-admin access is a separate approval route.
I confirmed my email. What happens next?
Return to the verification page and choose I have confirmed my email if needed. Follow Continue to sign in when offered. Learners then complete any required activation and programme enrolment; coaches start in the Coach portal.
Is activation an extra fee on top of the first subscription?
No. Learning activation is the first monthly subscription, not a separate activation charge. Check the current price before confirming. If learning is already active, continue to enrolment instead of paying activation again.
Does a free account or subscription unlock paid lessons?
No. Content must be marked Free, individually purchased, or included in an authorised programme, class, coach, academy or platform grant. A subscription by itself does not unlock separately priced content.
Does adding wallet funds enrol me or activate learning?
No. A top-up adds funds to the wallet. Return to the activation or programme screen, check its current status and complete any remaining confirmation.
Does my wallet change when I switch roles?
Your account wallet follows you across your available roles. A child's account and any authorised funding choices are separate: check the learner and payer before confirming a transaction.
Why does a coach have a Student portal?
It is available for the coach's own learning. Teaching starts in the Coach portal. Use the avatar's My account views to open Student when wanted and switch back to Coach for teaching.
Can I register a child using my own Student view?
Use the Guardian view and My Children to create or manage the child. Your personal Student view belongs to you. The child participates using their own student credentials, subject to their consent and access requirements.
Why is a programme visible but its live class missing?
A public listing is not enrolment. Confirm the intended learner, cohort, enrolment status and schedule. Waiting-list or approval status is different from a confirmed place. Future linked classes appear when scheduled.
What should I do if a payment is pending?
Use Refresh on the payment status card and check your wallet or payment history. Keep the receipt/reference and avoid a second payment while the first outcome is unresolved. Contact support if the status remains unclear.
Why can a junior not join the affiliate programme?
Affiliate applications involve commercial commission and payout terms and are limited to adult accounts. A guardian can apply through their own adult account.
Still stuck? We can help.
Send the page name, what you tried, the visible error, your device and your account role. A screenshot helps; hide private details. Never send a password, payment PIN or verification code.
