This changes the help you see, not your account role. Search looks through every guide.
Switch roles and find dashboard tools
Move between your account views and locate tools on a narrow screen.
1Open avatar
2My account views
3Choose role
4Open role's tools
1
Choose the role for this task
Open the avatar and select a listed role under My account views. Student is your own learning account; Guardian manages linked learners; Coach teaches. You use the same sign-in and account wallet across these views.
On your computer: Click your avatar at the top right, then the required role.
2
Find the destination
The dashboard navigation changes with your role. Use the sidebar, top navigation or Search for a destination. A missing tool may belong to a different role or require access you do not hold.
On your computer: Select the sidebar item or use Search in the header.
3
Return home or adjust account preferences
The avatar offers My dashboard and, where available, Profile or account links. Billing display currency lets you choose KES or USD; the payment confirmation still shows the actual settlement amount.
On your computer: Use the avatar menu and save the currency selection with its adjacent button.
Opens a new tab so you can keep these instructions beside your work. Reading a guide does not create an account, enrol you or make a payment.
If something does not work
The role I need is not listed.
Only available account roles appear. Check your registration choices and contact support for an access issue. Academy administrator permissions require approval and academy assignment.
Frequently asked questions
Which registration option should I choose?
Choose I am 18 or older for your own learning, I am registering a child for a guardian account, or Register primarily as a coach to start teaching. Request academy-admin access is a separate approval route.
I confirmed my email. What happens next?
Return to the verification page and choose I have confirmed my email if needed. Follow Continue to sign in when offered. Learners then complete any required activation and programme enrolment; coaches start in the Coach portal.
Is activation an extra fee on top of the first subscription?
No. Learning activation is the first monthly subscription, not a separate activation charge. Check the current price before confirming. If learning is already active, continue to enrolment instead of paying activation again.
Does a free account or subscription unlock paid lessons?
No. Content must be marked Free, individually purchased, or included in an authorised programme, class, coach, academy or platform grant. A subscription by itself does not unlock separately priced content.
Does adding wallet funds enrol me or activate learning?
No. A top-up adds funds to the wallet. Return to the activation or programme screen, check its current status and complete any remaining confirmation.
Does my wallet change when I switch roles?
Your account wallet follows you across your available roles. A child's account and any authorised funding choices are separate: check the learner and payer before confirming a transaction.
Why does a coach have a Student portal?
It is available for the coach's own learning. Teaching starts in the Coach portal. Use the avatar's My account views to open Student when wanted and switch back to Coach for teaching.
Can I register a child using my own Student view?
Use the Guardian view and My Children to create or manage the child. Your personal Student view belongs to you. The child participates using their own student credentials, subject to their consent and access requirements.
Why is a programme visible but its live class missing?
A public listing is not enrolment. Confirm the intended learner, cohort, enrolment status and schedule. Waiting-list or approval status is different from a confirmed place. Future linked classes appear when scheduled.
What should I do if a payment is pending?
Use Refresh on the payment status card and check your wallet or payment history. Keep the receipt/reference and avoid a second payment while the first outcome is unresolved. Contact support if the status remains unclear.
Why can a junior not join the affiliate programme?
Affiliate applications involve commercial commission and payout terms and are limited to adult accounts. A guardian can apply through their own adult account.
Still stuck? We can help.
Send the page name, what you tried, the visible error, your device and your account role. A screenshot helps; hide private details. Never send a password, payment PIN or verification code.
